Returns Policy

If you'd like to return your order for any reason then you have up to 30 days (excluding the extended Christmas returns period) to return your item(s) for a refund as long as your order is still in the new, unused condition that it was sent in

Do not attach any tape or delivery labels directly to the box and please make sure that the box is suitably protected from the weather during transit (popping in a carrier/bin bag and sealing with some tape is a great alternative to expensive mailing bags).

HEYDUDE reserves the right to refuse a refund if the goods are deemed to have been damaged, worn or tampered with. We also withhold the right to deduct a £5 fee from any refund if the original box is damaged (tape/labels and stickers included). This does not affect your statutory rights.

Please fill out all of the relevant information and make sure to include your completed returns form as this will help us to process your return as quickly as possible once it arrives back to us. Package your item(s) safely to ensure that the shoes and original packaging (including the box and swing tags) are able to arrive back to us in a saleable condition.

We are unable to accept liability for goods lost in transit when being returned to us.

If you need to return an item because of an error on our part or because it's faulty, we ask that you contact us at info@heydudeshoes.co.uk before sending any items back so that we can decide how best to assist you in resolving any issues with your order. We may ask for photographic proof of any problems to help us to establish what's gone wrong.

Refunds can only be made to the card used to make the original purchase. Please allow up to 14 days for your refund to be processed once your return has been delivered to us.

Our Returns Policy does not affect your statutory rights.

Beach shoes free returns
Free returns for your Summer shoes

International Returns Policy

Goods must be returned in the new, unused condition that they were sent in with all original packaging.If you're an international customer and you need to return your order to us, please make sure to include your completed returns form as this will help us to process your return as quickly as possible once it arrives back to us. Package your item(s) safely to ensure that the shoes and original packaging (including the box and swing tags) are able to arrive back to us in a saleable condition.

Do not attach any tape or delivery labels directly to the box and make sure that the box is suitably protected from the weather during transit (popping in a carrier/bin bag and sealing with some tape is a great alternative to expensive mailing bags). HEYDUDE reserves the right to refuse a refund or exchange if the goods are deemed to have been damaged, worn or tampered with. We also withhold the right to deduct a £5 fee from any refund if the original box is damaged (tape/labels and stickers included). This does not affect your statutory rights.

We recommend that you send your return via the most economical tracked service available in your location to obtain a tracking number so that you can make sure that your return gets back to us as we're unable to accept any liability for goods lost in transit when being returned to us.

If you need to return an item because of an error on our part or because it's faulty, we ask that you contact us at info@heydudeshoes.co.uk before sending any items back so that we can decide how best to assist you in resolving any issues with your order. We may ask for photographic proof of any problems to help us to establish what's gone wrong and if we find that we are at fault then we will reimburse the costs of returning your order to us.

Refunds can only be made to the card used to make the original purchase. Please allow up to 14 days for your refund to be processed once your return has been delivered to us. Our returns procedure does not affect your statutory rights.

Our Returns Procedure does not affect your statutory rights.

Our return address is:

HEYDUDE Shoes
17B Upton Industrial Estate
Factory Road
POOLE
BH16 5SN
UK

If you have any questions regarding delivery or have any other queries, please feel free to contact us on 03333 058 788 (Monday to Friday 9am to 5:30pm) or email us at info@heydudeshoes.co.uk.

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