Delivery & Returns

Order cut off time 2.00pm
 
Delivery
 
We will endeavour to dispatch your order as quickly as possible, subject to stock levels. If the dispatch of your order is delayed for any reason we will contact you. All quoted dispatch and delivery times are estimates unless sent by a guaranteed service and are based on standard working days i.e. Monday - Friday.

We will notify you of the courier used to send your order in your dispatch email. All orders sent via Parcelforce will require a signature upon delivery.

Deliveries to the UK

We offer free UK shipping for orders over £100. The shipping costs for orders under £100 are:

UK Standard Shipping £3.95 - Standard UK and NI orders are shipped with Royal Mail’s Tracked 48 service and should take 48 hours once shipped.

UK Express Shipping £5.95 - Express UK and NI orders are shipped with Royal Mail's Tracked 24 service and should take 24 hours once shipped. Delivery can take longer during busy periods as a result this shipping option is not a guaranteed service as exact delivery times are out of our control.

UK Next Day delivery £8.00 - Orders for Next Day Delivery will be sent by Parcelforce Next Day service which guarantees next working day delivery in the UK only. Orders placed on a Friday will be delivered on Monday. We do not ship orders over the weekend, so orders placed over the weekend will be dispatched on the following Monday and delivered on Tuesday.

UK Express Saturday delivery £15.00 - Orders placed between Thursday 2pm up until 2pm on Friday can receive your order on the following Saturday. Saturday delivery is not available to certain post codes, please refer to full delivery & returns for details here.

Deliveries within Europe

European Delivery £12.00 - European orders are shipped via Royal Mail Airmail service or Parceforce International Delivery depending on the location. Orders are usually delivered within 2-5 working days from order, and can require a signature upon delivery.

Deliveries outside of Europe

International delivery (up to 2kg) £18.00 - Each additional 2kg in weight will incur an extra charge of £18.00. International orders are shipped via Royal Mail Airmail service. Orders are usually delivered within 5-10 working days from dispatching and a signature may be required upon delivery.

Returns

You have 30 days after the date on your invoice to return your order.
 
If you would like to return your order for a refund/exchange, please complete the returns form provided and include this in your return. We recommend that you send your item via a recorded delivery service to obtain a tracking number and proof of delivery. We are unable to accept liability for goods lost in transit when being returned to us.

Goods must be returned in the same condition as received with all original packaging. We reserve the right to refuse a refund or exchange if the goods are deemed to have been damaged, worn or tampered with. We also withhold the right to deduct a £5 fee from any refund if the original box is damaged (tape/labels and stickers included). This does not affect your statutory rights.

If you are returning an item due to an error on our part or because it is faulty, please use the same procedure as above. Your return postage costs will be reimbursed to the value of sending the shoes by Royal Mail 2nd Class Signed For service if the item is deemed faulty or sent in error – photographic evidence may be requested for our records prior to returning the item in question and proof of the cost of postage may also be required. 

Refunds can only be made to the card used to make the original purchase. Refunds to a card other than the original can only be processed if the original account details have expired. Please allow up to 14 days for your refund to be processed once your return has been delivered to us. Our returns procedure does not affect your statutory rights.

We offer customers the option of an exchange, providing the price of the item is the same or less than the one originally purchased otherwise a refund will take place. Please note you will need to pay for the shoes to be returned to us so we can exchange your order. We will not charge you any extra for the exchanged shoes to be sent to you via our Standard Delivery service.

The address for returns is: Last Shoe Saloon, West Barn, Parley Court Farm, Parley Green Lane, Hurn, England, BH23 6BB.

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