All orders placed before 2pm will be dispatched the same day (excluding weekends and bank holidays). Orders placed after this time will be dispatched on the next working day.
For UK and European orders, an expected delivery date will be displayed depending on the delivery service selected when checking out.
We will endeavour to dispatch your order as quickly as possible, subject to stock levels. If the dispatch of your order is delayed for any reason we will contact you. All quoted dispatch and delivery times are estimates unless sent by a guaranteed service and are based on standard working days i.e. Monday - Friday.
We will notify you of the courier used to send your order in your dispatch email. All orders sent via Parcelforce will require a signature upon delivery.
We offer free UK shipping for orders over £100. The shipping costs for orders under £100 are:
UK Standard Shipping £3.95 - Standard UK and NI orders are shipped with Royal Mail’s Tracked 48 service and should take 48 hours once dispatched.
UK Express Shipping £5.95 - Express UK and NI orders are shipped with Royal Mail's Tracked 24 service and should take 24 hours once dispatched. Delivery can take longer during busy periods and as a result this shipping option is not a guaranteed service as the exact delivery times are out of our control.
UK Next Day Delivery £8.00 - Orders for Next Day delivery will be sent by Parcelforce Next Day service which guarantees next working day delivery in the UK only. Please be aware that Next Day delivery is not available to some postcodes*. Orders placed on a Friday will be delivered on the following Monday. We do not ship orders on weekends or bank holidays, so any orders placed on these days will be dispatched on the following working day.
UK Express Saturday Delivery £15.00 - Orders placed between Thursday 2pm up until 2pm on Friday can be received on the following Saturday. Please be aware that Saturday delivery is not available to some postcodes* so orders being sent to these postcodes using this service will be sent via Next Day delivery service and will be delivered on the following Monday.
*Next Day Delivery and Saturday delivery are not available to the following post codes:
AB, B5, B24, BA1, BD4, BN15, BS1-2, BS6, BS8, BT, CA4-9, CA10-22, CH3, CV9, DD, DG3-9, DN7, EH34-35, FK1, FK14, FK17-21, G41, G51-52, G63, G83, GY, HS, IM, IV, JE, KA3, KA18, KA27-28, KW, KY1, KY9, LA20-23LL15, NE66, NE69, NE70-71, NW2, NW6, NW10, PA20-38, PA42-47, PA60-61, PA70-80, PE3, PH, PR3, SA11, SK9, TD1-5, TD9, TR21-25, W3, ZE.
Deliveries Within Europe
European Delivery £12.00 - European orders are shipped via Royal Mail Airmail service or Parcelforce International Delivery depending on the location. Orders are usually delivered within 2-5 working days from dispatching and can require a signature upon delivery.
Deliveries Outside of Europe
International delivery (up to 2kg) £15.00 - Each additional 2kg in weight will incur an extra charge of £15.00. International orders are shipped via Royal Mail Airmail service. Orders are usually delivered within 5-10 working days from dispatching and a signature may be required upon delivery.
If the shoes are not a suitable fit or you simply do not like them, you have up to 21 days (excluding the extended Christmas returns period) to return them for a refund/exchange, please complete the returns form provided and include this in your return. We recommend that you send your item via a recorded delivery service to obtain a tracking number and proof of delivery. We are unable to accept liability for goods lost in transit when being returned to us.
Goods must be returned in the same condition as received with all original packaging. We reserve the right to refuse a refund or exchange if the goods are deemed to have been damaged, worn or tampered with. We also withhold the right to reject a return or deduct a £5 fee from any refund if the original box is damaged (tape/labels and stickers included) or entirely absent. This does not affect your statutory rights.
If you are returning an item due to an error on our part or because it is faulty, please use the same procedure as above. Your return postage costs will be reimbursed to the value of sending the shoes by Royal Mail 2nd Class Signed For service if the item is deemed faulty or sent in error – photographic evidence may be requested for our records prior to returning the item in question.
Refunds can only be made to the card used to make the original purchase. Please allow up to 14 days for your refund to be processed once your return has been delivered to us. Our returns procedure does not affect your statutory rights.
Hey Dude Shoes offers customers the option of an exchange, providing the price of the item is the same or less than the one originally purchased otherwise a refund will take place. Please note you will need to pay for the shoes to be returned to us so we can exchange your order. We will not charge you any extra for the exchanged shoes to be sent to you via our Standard Delivery service.
Hey Dude Shoes does not cover the cost of international returns by post. Please fill out the returns form provided in your order and include it in your return. We recommend that you send your return via the most economical tracked service available in your location to obtain a tracking number and proof of delivery. We are unable to accept any liability for goods lost in transit when being returned to us.
If an item is being returned to us due to an error on our part or because it is faulty, we recommend using the same procedure as above and we will reimburse the shipping costs of returning the shoes if the item is deemed to be faulty or sent in error - photographic evidence of the error/fault may be required prior to returning the item in question and proof of the cost of shipping may be required for our records.
Hey Dude Shoes offers customers the option of an exchange, providing the price of the item is the same or less than the one originally purchased otherwise a refund will take place. Please note you will need to pay for the shoes to be returned to us so we can exchange your order. We will not charge you any extra for the exchanged shoes to be sent to you via our European Delivery service or International Delivery service depending upon your location.
Our return address is:
Hey Dude Shoes
Parley Court Farm,
Parley Green Lane,
Our Returns Procedure does not affect your statutory rights.
If you have any questions regarding delivery or have any other queries, please feel free to contact us on 03333 058 788 (Monday to Friday 9am to 5:30pm) or email us at firstname.lastname@example.org.