We hope you are keeping safe and well during these unprecedented times. While it certainly isn’t business as usual for us, at Hey Dude Shoes, we have scaled back our head office operations with non-essential staff working remotely, this has allowed us to remain open for business and continue to dispatch online orders.
Our overriding priority is the safety and well-being of both our teams and our valued customers, so along with other significant changes within our business, we are maximizing cleaning measures within our distribution network, plus following government guidelines regarding isolation and social distancing in the workplace. We can confirm that all staff are healthy and eager to support our customers.
We have extended our returns period to 60 days and keep this under review as events continue to unfold to ensure that there are no issues returning any orders for any unforeseen circumstances. Please be aware any returns will be held for 72 hours before processing to further insulate our staff from risk of infection.
If you are currently social distancing, in self-isolation, or just reacting to these unprecedented conditions by making changes, you’re certainly not alone and are doing the right thing.
Take care of yourselves and each other.
Hey Dude Shoes Team.
Please find the latest information we have from our courier partners. We are afraid any order placed to any of the countries below will not be received until the restrictions have been lifted.
Reduction in export frequency
Country | Frequency |
---|---|
Albania Bosnia Montenegro Serbia (Kosovo) Ukraine | Once a week |
Gibraltar | Twice a week |
Country | Status | Last Changed | Additional Information |
---|---|---|---|
Bahamas | Service Temporarily Suspended | 09 November 2020 | Service is suspended due to carrier issues |
Belize | Service Temporarily Suspended | 09 November 2020 | Service is suspended due to carrier issues |
Bolivia | Service Temporarily Suspended | 11 September 2020 | Service is suspended due to carrier issues |
Botswana | Service Temporarily Suspended | 15 April 2020 | Service is suspended due to carrier issues |
British Virgin Islands | Service Temporarily Suspended | 28 July 2020 | Service is suspended due to carrier issues |
Canada | Service Temporarily Suspended | 21 December 2020 | Services to Canada will be further delayed by new COVID-19 controls |
Dominica | Service Temporarily Suspended | 09 November 2020 | Service is suspended due to carrier issues |
Dominican Republic | Service Temporarily Suspended | 09 November 2020 | Service is suspended due to carrier issues |
Falkland Islands | Service Temporarily Suspended | 22 June 2020 | Service is suspended due to carrier issues |
Guatemala | Additional Delays | 12 November 2020 | Service is additionally delayed after Tropical Storm Eta passed through affecting deliveries |
Guyana | Service Temporarily Suspended | 09 November 2020 | Service is suspended due to carrier issues |
Haiti | Service Temporarily Suspended | 26 March 2020 | Service is suspended due to carrier issues |
Hong Kong | Additional Delays | 03 December 2020 | Services to HK will be further delayed by new COVID-19 controls |
Lebanon | Service Temporarily Suspended | 13 November 2020 | Service is suspended due to COVID-19 controls |
Malaysia | Service Temporarily Suspended | 27 October 2020 | Kuala Lumpur, Selangor and Putrajaya regions |
Mexico | Customs Delays | 10 Novermber 2020 | Service will be delayed further by reduced service in Mexican customs until January 2021 |
Mongolia | Service Temporarily Suspended | 08 June 2020 | Service is suspended due to carrier issues |
Nicaragua | Service Temporarily Suspended | 01 December 2020 | Service is suspended due to carrier issues |
Pakistan | Service Temporarily Suspended | 30 July 2020 | Service is suspended due to carrier issues |
Samoa | Service Temporarily Suspended | 17 December 2020 | Service is suspended due to COVID-19 controls until 16 January 2021 |
St Christopher (St Kitts) & Nevis | Service Temporarily Suspended | 09 November 2020 | Service is suspended due to carrier issues |
Trinidad & Tobago | Service Temporarily Suspended | 31 July 2020 | Service is suspended due to COVID-19 controls |
Turkmenistan | Service Temporarily Suspended | 24 April 2020 | Service is suspended due to carrier issues |
Turks & Caicos Islands | Service Temporarily Suspended | 09 November 2020 | Service is suspended due to carrier issues |
Vanuatu | Service Temporarily Suspended | 01 December 2020 | Service is suspended due to COVID-19 controls until 30 December 2020 |